Primera 510201 User Manual Page 76
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11
Troubleshooting
If you have difficulty operating your Color Sign
Printer, the troubleshooting suggestions in this
section should, in most cases, solve the problem. If
you still have difficulty after trying these
suggestions, call Technical Support. Customer and
technical support representatives are available
Monday through Friday, 7:30 AM to 5:30 PM
Central Standard Time. To contact a technical
support representative, call (612) 941-8121 or FAX
(612) 941-1852. You may also leave a message 24-
hours a day if you would like to have a
representative call you back the next business day.
Technical support and printer driver upgrades can
always be obtained free of charge by connecting to
the factoryÕs Bulletin Board or to their World Wide
Web Home Page. The Bulletin Board number is
(612) 942-7958. The World Wide Web Home Page
address is http://www.fargo.com. If you would
like to e-mail a question, mail to
Symptoms: Nothing happens or an error message comes
up in the application program.
■
Make sure that the power cord is plugged in
securely on both ends and that the printer is
turned on. Confirm power is applied. The green
LED above both the cancel and the on-line
buttons should be illuminated.
■
Make certain that the printer cable is securely
connected. An error message in the software
application telling you that the printer is not
responding is often due to a missing or defective
parallel interface cable.
■
If your computer seems to raster the image and
send it to the printer, but the printer does not
react at all, you may be in need of more hard
disk space for the size of your image. You
should have enough space on your hard disk for
at least double the size of the file you are trying
to print.
This indicates an error has occurred with the print
media or with the print ribbon. If such an error
occurs before the Color Sign Printer actually starts
to print, the error is recoverable. Correct the
problem and press the on-line button to resume
printing. If the error occurs after the Color Sign
Printer starts printing, you must correct the
problem, reset the printer by pressing the printerÕs
cancel button, and cancel and resend the print job
71
A. General
Troubleshooting
for the Color
Sign Printer
The printer
doesnÕt work at all.
The on-line LED
light is flashing
rapidly.
- User’s Manual 1
- Trademark Acknowledgements 2
- Printing History 2
- For Users in Canada: 3
- Table of 4
- Contents 4
- Introduction 6
- A. How Your 6
- Color Sign 6
- Printer Works 6
- B. Special 7
- Features 7
- Precautions 8
- Consignes 9
- Precau•›es 10
- Seguran•a 10
- D. Identifying 14
- E. Removing the 15
- Ribbon Cartridge 15
- B. About Ribbons 17
- Ribbons and 17
- Print Media 17
- A. Introduction 17
- C. Loading Ribbon 19
- Cartridge 19
- D. Placing the 20
- E. About 21
- F. Specialty 22
- Supplies and 22
- Applications 22
- G. Loading Print 23
- Media into the 23
- Supply Tray 23
- H. Inserting the 25
- Media Tray 25
- Assembly into 25
- I. Important 26
- Information 26
- Powering 28
- A. Applying 28
- B. Running 29
- PROGRAM VERSION 30
- C 1.26 02/27/95 30
- 1. Connect the 31
- B. Installing the 32
- Windows GDI 32
- Printer Driver 32
- Software 32
- 2. Click the Start 33
- 3. Double-click on the 33
- C. Installing the 35
- 32-Bit Print 35
- Spooler for 35
- Windows 95 35
- D. Configuring 37
- Your ComputerÕs 37
- Parallel Port 37
- 2. Double-click on the 38
- 3. If your LPT port is 38
- 5. If, in Device Manager 39
- IMPORTANT! 39
- E. Setting Up the 40
- 3. The Color Sign 41
- 1. Connect one end of 46
- B. Installing 47
- QuickDraw 47
- 2. The Color Sign 48
- 4. Double click on 48
- C. Choosing the 49
- D. Setting Up 50
- Backgrounder 60
- Status Window 60
- E. Backgrounder 60
- F. Problems 62
- During a 62
- Background Print 62
- G. Batch Printing 63
- B. Printing a 65
- Process Color 65
- Image with a 65
- Paneled Ribbon 65
- C. Printing a 66
- Image with 66
- Spot-Color Resin 66
- D. Printing a 68
- One Color Image 68
- Color Resin 68
- E. Printing a 69
- Multi-Spot 69
- Color Image 69
- Resin Ribbons 69
- Maintenance 71
- A. Supplies 71
- Required 71
- B. Cleaning 72
- F. Clearing a 74
- Ribbon Jam 74
- G. Cleaning the 74
- Drive Roller 74
- H. Cleaning the 75
- In-Feed Rollers 75
- Troubleshooting 76
- A. General 76
- Sign Printer 76
- The on-line LED 77
- (pulsing) slowly 77
- My prints have 82
- Technical 89
- Specifications 89
- B. Centronics 91
- Interface 91
- C. Mini 8-Pin 92
- Serial Interface 92
- P/N 510201 95
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